Most issues with reconditioned engines surface in the first weeks. Our after-sales is built around that fact: acknowledgement within 2 business hours, remote diagnosis with your fitter, returns only when needed.
If a fault appears after fitting, we open a remote diagnostic with your fitter — fault codes, live parameter readings, photo or video of the symptom. More than eight cases in ten close without a return. When a return is required, we organise the pickup ourselves at our cost.
The 10-month warranty runs from first start-up. To open a claim we need the workshop diagnostic, the fitting invoice and the engine serial number. Acknowledgement inside 2 business hours, dossier opened inside 48 hours. Read the warranty terms
Inspect the pallet on receipt and report any missing or damaged item within 72 hours, with photos. We ship the replacement part inside 3 business days at our cost. Where the carrier damaged the unit in transit, the carrier incident report is filed directly with the insurer — you stay outside the claim.
“More than eight cases in ten on a reconditioned engine close remotely with the fitter, without the unit ever being returned.”
Phone: +33 1 86 65 22 40 — Monday to Saturday, 9am to 6pm Paris time
Email: sav@backautomoteurs.com — answered within 24 business hours
WhatsApp: +370 6 88 12 045 — the fastest channel, in English, French, German or Lithuanian
Plate or VIN, two steps, firm quote in under 2 business hours — delivery included, no commitment.
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